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Corrections, questions and partnership enquiries — we read everything.

Email us

The fastest way to reach us, for corrections, questions and partnerships.

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Booking support

Changes, cancellations and refunds are handled by GetYourGuide, not by us.

GetYourGuide help centre

Plan your trip

Start with the full travel guide — it answers most of what people write in to ask.

Read the travel guide

Before you write

If your question is about a booking you have already made — changing a date, cancelling, a pickup point — please contact the cruise operator or GetYourGuide directly. We are an independent guide, not a tour operator, and we have no access to your booking.

For most planning questions, the answer is probably already here: the travel guide, the getting here guide and the best time to visit page between them cover almost everything people ask us.

What we would love to hear about

  • Anything on this site that is out of date, wrong or unclear.
  • A boat, guide, homestay or restaurant we have missed.
  • Price or timetable changes you have seen on the ground.
  • Press, media and partnership enquiries.

We aim to reply within a few working days.

Plan your night on the bay

Make Bai Tu Long Bay the highlight of your Vietnam trip

The quieter half of Vietnam’s great karst seascape is 2.5 hours from Hanoi. Compare overnight cruises, day trips and transfers and book in a couple of taps.